Olive Strachan North West Export Champion 2016
Inspiring Business North West
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Performance Management Appraisals and Staff Reviews usually take place amongst many organisations at this time of year. At Packaging Automation Ltd a Global Engineering and Manufacturing Company based in the heart of Cheshire, this year they are fully equipped with the tools and techniques to maximise employee engagement.

Last year I delivered at bespoke training programme to the leadership, and management teams along with the employees that has enabled the organisation to understand the critical factors that influence both employee engagement and disengagement. The OSR delivery helped them to identify and address gaps in employee engagement across the team and aided them to go on and develop high trust relationships within and across the PA workforce.

Established 51 years ago in Wilmslow by the Grandfather ‘Arthur Penn’ the family run business has grown from strength to strength. Based on the sturdy foundations of integrity and vision PA are passionate about every aspect of their business and the ‘people’ are the lifeblood of the organisation. Customers are key and their clients include many ‘Blue Chip’ organisations. Although PA have agents who operate in Europe, Turkey, Dubai and Australia, they are proud to have their roots in Great Britain.

PA’s Commercial Director Sam Ashton, who is the granddaughter of founder Arthur Penn, is delighted with the implementation of the new Appraisal reviews and staff handbook designed and prepared by Olive Strachan.

Amongest the feedback we received from PA,Sam had added her comments;

‘The effect the OSR Employee Engagement programme has had on all the staff is truly rewarding and promising for the future’. ‘The Culture change is evident and everyone is more motivated, it has been an enriching experience for everyone involved.’

We had to ensure the OSR programme had to fit within the company’s ‘Orbit’ which is a long term planning tool PA use under the guidance of the ‘Growth Accelerator’ initiative. Employee Engagement was one of the Orbit goals and Continuous Improvement was another.

The programme was designed to link in with the other company objectives, it had to add value and encompass personal development and growth for every employee. The change had to develop from the factual elements to ensure they could identify the ‘soft skills’. Unusual in an engineering company that is adept at ‘shaping the world’ and not naturally aligned to ‘shaping the workforce’

As part of the OSR Programme, I interviewed a selection of staff before designing the programme and spent many days providing in depth training with the management teams and team leaders as well as every employee. I believe this approach has helped to motivate, presented opportunities and changed the perception of Appraisals within the workforce.

The feedback after the days of appraisal reviews following on from the OSR criteria and guidelines was enlightening and promising. The employees actually admitted enjoying the process and moving on it has helped the teams to engage, interact, and support one another.

Sam goes on to say …

”Olive Strachan is a hidden gem. She is vibrant, engaging and energetic in everything she does and her positivity radiates and influences everyone.”

“Anyone who needs help or advice with Employee Engagement needs Olive Strachan as she can add value to any organisation. The change in our employees’ performance has increased by over 95% since we adopted OSRs systems and procedures. I have no hesitation in recommending Olive and OSR if anyone requires support with their Appraisal systems.”

At Packaging Automation Ltd it is evident that they are successful in embracing change. They are confident in assessing performance against goals, the company is innovative, the leadership team are not averse to taking risks and they are passionate about putting their customers at the heart of everything they do.


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