Leadership is important when you're managing a business. If you’ve seen that Call Centre programme on BBC3, you may remember Nev (the centre’s eccentric boss) comparing himself to Napoleon. While HR headaches and people management aren’t quite on a par with the things Monsieur Bonaparte had to deal with, he’s certainly a healthy role model to have as far as leadership skills are concerned. A good leader is capable of uniting his troops/employees and bringing them all closer to their common goal. Here are a few ways to improve your own business leadership abilities:
Communication is Key
If you want your employees to meet the goals you set for them, make sure they’re clear on what those goals are. If somebody isn’t currently performing as well as they could be, you may find that a quick chat is enough to set them straight. Talk about what you expect from them, and the things you want them to accomplish over the course of a day, week or month. And remember: communication is a two-way street, so listen carefully to anything they have to say too!
United we stand...
Have you ever used the phrase ‘rally the troops’? Because that’s what you want to do every day when you’re managing a business: rally your troops and make them feel as though they’re all working towards something important. Ideally, your employees will work together as a unit, communicating effectively with each other so that everything is nicely co-ordinated. Unifying your team is easier when the team is small – it’s difficult to get hundreds of people working together like a well-oiled machine, but with good management and a little patience, it can be done. A regular team talk is a good way to motivate people and keep them abreast of what you’re currently trying to achieve.
Employees will be a lot more company-loyal if they’ve got a good opinion of the person in charge (i.e. you). Breathing down necks and threatening employees with dismissal may work for some managers, but the atmosphere in your office will be far more positive if you’re friendly and approachable. Some people will tell you that you have to be nasty to make it in business, but you’ll make a far better leader if the people you’re leading actually like you.
If you want to learn more about business leadership, an OSR training course could be exactly what you need. We are running an Influencing & Persuading Skills course on the 20th of June, as well as a Handling Difficult Situations programme on the 27th. Both will do wonders for your leadership skills; if you’d like to book a place on either course, call 0161 838 5692 or email firstname.lastname@example.org for more information.