The Effective Communicator
Effective communication is an essential component of organisational success at all levels.
Once again, employee communications have made global headlines. US-based AOL announced a change in their Communication strategy. Sara McAuley, CCP, WLCP. Member, WorldatWork 2014 Board of Directors quotes …
“With regard to manager involvement in employee communications, only 11% of respondents thought that managers effectively implemented and communicated total rewards to employees. In spite of these disappointing statistics, improvement of communications practices continues to be at the top of the list for rewards and HR professionals”
Did You Know…
Previous Effective Communicator workshops delivered by OSR enabled 94% of delegates to communicate effectively and to use their communication styles to influence others.
OSR can help you get your Managers back on track. Our Effective communicator course is delivered at:
Regus, Peter House, Manchester
20th May 2014
We help your managers to hone their communication skills to achieve optimum results from work situations.
The Effective Communicator Programme (delivered by OSR) will help managers to achieve optimum results from work situations that involve other people and create effective business relationships.
For further information contact Olive Strachan, 0161 209 3949 or email:
LIMITED PLACES AVAILABLE!
CIPD MANCHESTER BRANCH ANNUAL GENERAL MEETING
21 May at the Chancellors Hotel in Manchester, 15:00-20:30
Chancellors Hotel, Chancellors Way, Moseley Road, Fallowfield, Manchester, M14 6NN
Hosted by Olive Strachan, FCIPD - Chair of CIPD Manchester
We are delighted to announce that we have 2 prestigious keynote speakers at the event:
Will Kintish speaking on 'The 10 best habits of world-class networkers'
Will Kintish is acclaimed to be the leading UK authority on the subject of business networking. At this event he will be sharing his thoughts on where people get it right when attending business networking events….and when they don’t. The presentation will give you an insight to:
- fully understand what networking is and all the opportunities available
- building great rapport from the start of a business relationship
- fully understand what it takes to be a world-class networker
- understand the behaviours and manners of the best networkers
- ensure that you are in complete control when working the room
Samantha Jones, Founding Director of Insight Factors and Horse Whisperer will be speaking on 'The Leadership Mirror'
Samantha provides coaching and consulting services to individuals and businesses experiencing significant personal or organisational change. She will share her personal and professional experiences of coaching with horses and why it changes people’s lives for the better.
An event not to be missed! Hone your leadership skills, receive world class advice on networking and identify how Horse Whispering can help you!
For further details and to book:
An opportunity to shape our programme for 2014/15
In my position of Chair of the Manchester Branch of the CIPD - I am often asked by our members how we construct our programme of events. Well it is a year long activity culminating in the whole committee which consists of 20 strong volunteers from various backgrounds getting together to produce a programme that is innovative, creative and interesting.
We have been approached by the CIPD Wimbledon to identify local projects that could have an impact on improving better work and working lives. We would really encourage all our members to get involved in helping us to shape our activities for 2014/15. We are constantly striving to understand what your requirements are from us and how we can improve our offering to you.
My personal mission is to build the CIPD brand and to prove that HR really is the business. The CIPD participate in current trends that are high on the government agenda for example Auto-enrolment and Megatrends. The ethos of the CIPD is to champion better work and working lives through improving people management and development practices to build on greater value for organisations, benefiting society and the economy.
The Team Management course is provided by OSR and aimed at leaders who want to inspire their teams to work together and who can delivery results and services better and more cost-effectively.
2014 course dates:
- 8th April
- 18th June
- 24th October
Book now to reserve your place.
“Olive provided very informative, exciting sessions on the Managing Skills Training programme in Egypt. I benefitted from her expert knowledge and creative presenting of her skills programme. I would recommend Olive and OSR Training Consultancy for any company or business who would like an injection of fresh ideas and fun in the complex art of management skills and training.”
Sue Cole, Director of Studies at British School, Melfi Italy.
I have been a certified TetraMap® Facilitator for 10 years I have found it to be an engaging model that lends itself to transforming team performance but also works well when used in one to one coaching situations. TetraMap® was created in New Zealand and it offers structured training tools which improve communication and consolidates unity and effectiveness. It Maps the complexity of nature into four basic Elements: Earth, Air, Water and Fire. Then, using the power of metaphor we apply the map to human behaviour. It supports us to choose a balanced, holistic perspective; whether it is to improve relationships, strengthen teamwork clarify a corporate vision, or provide a framework for organisational development.
Having worked internationally for some years one of the criticisms that delegates make is that some of the profiling tools do not lend themselves to diverse audiences. Another criticism is that often after completing a personality profiling exercise they soon forget what the outcomes were and how it reflects on how they work with others. Once when I was delivering a session using TetraMap® in Portugal, one of the delegates approached me and said ‘Ahh so we are all different, and it is ok to be different because ultimately we complement each other and our differences make us part of the whole!’ He got it!
Most recently I have utilised the ‘TetraMap®’booklet called ‘Why are you like that’ whilst working with a coachee who could not understand why his Manager was always seeking to build their brand externally and was always looking for recognition from wider stakeholders. Once we had completed the tool together and discussed how the elements worked and the key traits of each one it allowed him some insight into his Manager’s behaviour thus reducing conflict in their relationship.
As a HR/Learning and Development Professional and Coach - I have often found it works well with audiences from both the Private and Public Sectors promoting harmony and understanding amongst diverse groups. It also works well with my ‘Reflective Coaching’ we use the tool to promote self-awareness prior to our coaching session outside. Where we utilise the beauty of nature to broaden and deepen the coaching experience allowing the coachee to understand that the only limitation to achieving their goal is their own self-belief.
TetraMap® is a registered trademark of TetraMap International in New Zealand and other countries
If you've ever been to see a business coach or mentor, the session most likely took place in an office. There's nothing especially wrong with that, of course, but as any office worker will tell you, it can be quite a stifling, claustrophobic environment. That goes double in a one-on-one situation like mentoring; sitting in a room, face-to-face with your new business coach, can be quite and intense (and even unpleasant experience).
We at OSR love trying new approaches to our work, and we recently hit upon a new idea - namely, using the local environment to enhance the coaching experience. Receiving advice for your business is a far more edifying experience when you're walking around a lake or enjoying the sunshine, and now that the weather has (gradually) started to improve, this could be a great approach for OSR and its clients.
Read more about this approach on Industry Today.
An Opportunity to shape our programme for 2014/2015
In my position of Chair I am often asked by our members how we construct our programme of events for you. Well it is a yearlong activity culminating in the whole committee which consists of 20 strong volunteers from various backgrounds getting together to produce a programme that is innovative, creative and interesting.
We have also been tasked by CIPD Wimbledon to find local projects that could have an impact on improving better work and working lives.
This year we would like our members to get involved in helping us to shape our activities for 2014/15.
With this in mind we have compiled a questionnaire and it takes approximately 5 minutes to complete. This questionnaire is specifically for CIPD Manchester only, we are seeking to understand what your requirements are from us and how we can improve our offering to you.
Please click on the link https://www.surveymonkey.com/s/ManchesterBranchMembersSurvey2014
This workshop is provided by OSR, and it is aimed at leaders who want to inspire their teams to work together and who can deliver results and services better and more cost-effectively.
Course Date: 24th October
Book now to reserve your place.
"Olive provided very informative, exciting sessions on the Managing Skills training programme in Egypt. I benefitted from her expert knowledge and creative presenting. I would recommend Olive and the OSR Training Consultancy to any company or business who would like an injection of fresh ideas and fun in the complex art of management skills and training."
- Sue Cole, Director of Studies at British School, Melfi, Italy
Or are they?
In my capacity as Chair of the Manchester Branch of the CIPD, I have been asked by the Career Academy UK to present on the topic of a CIPD report called 'Employers are from Mars, Young People are from Venus'.
The report identifies that there is a direct mismatch between the expectations of employers for young people during the recruitment stage and the young people's perception of what employers expect from them. Are they worlds apart? In essence, the processes are deterring the young people's entry into employment, and this is a prime factor in the skills shortage that currently faces UK businesses.
Peter Cheese, chief executive of the CIPD, commented: "When it comes to recruitment, it can feel as though young people and employers are on completely different planets. Too many young people are struggling to finish their first job, whereas many employers are finding it difficult to get the skills they need. This mismatch needs to be addressed, not only to reduce youth unemployment and the long-term impact it can have on young people, but also to ensure that UK businesses are equipped with the right talent for the future."
Of course, we must also look at the employer's perspective; many employers suggest that their roles require 'experience', even for relatively junior roles, which then creates a mundane sequence for those young people who do not have access to employment opportunities.
The presentation will take place in Manchester at the Cooperative Building, Ballon Street, Manchester. Starting at 5.30pm and concluding with a Q&A session at 6.30, the event should prove to encourage a lively debate. The employers in attendance will include Barclays, Jaguar Land Rover, Deloitte, Aircelle, M&S Bank, and SMEs.
I very much look forward to working with Career Academy UK and supporting them on their journey to unite employers and young people to ensure that they are ready for the 'world of work'.
The full report can be accessed at www.cipd.co.uk/publicpolicy, and the agenda for the presentation is available to download at www.olivestrachan.com/content/pdfs/cauk-flyer.pdf.
Further information on the Career Academy UK can be found here: www.careeracademies.org.uk
"What lies behind us and what lies before us are tiny matters compared to what lies within us."
- Ralph Waldo Emerson
The above quote, to me, epitomises what coaching is all about: releasing the potential in someone.
At Olive Strachan Resources, I have coached and mentored people for many years, and I am a great believer in personal development and training. As part of my quest for continuous development, I recently embarked on the ILM Level 7 Diploma in Executive Coaching and Mentoring. This is an intensive and experiential programme which required extensive practice and reading outside the formal tutorial workshops. In addition, all the participants shared experiences and had opportunities for networking and peer support.
Historically, most of my coaching has taken place inside offices, which sometimes - if you are in a confined space, having a one-to-one with an individual - can be a very intense experience. The ILM concentrated on a contemporary programme that specialised in coaching but also utilised the environment to further enhance the coaching experience. This involved working with a coachee whilst walking around Lake Buttermere in Keswick. It was truly an amazing experience - the beauty and stillness of the surrounding environment and the sense of being at one with the elements allowed each person to reflect deeply, making use of the mind, body, and spirit.
Photograph by Shaun Ferguson
As the winter months progress, I am looking forward to when the weather is less inclement, offering my coachees at Olive Strachan Resources the opportunity to leave the constraints of the office to embrace and experience the beauty of nature whilst discovering their full potential and finding exactly 'what lies within us'.