Olive Strachan North West Export Champion 2016
Inspiring Business North West
phone +44 (0) 161 209 3950
OSR Global Training Training Providers
Recoup the cost of 1 training course when you hire OSR as your training consultant!* *Terms and conditions apply.

Handling Difficult People and Situations

Duration: 1 day
Cost: £295.00 + VAT
Select a Date:


Handling Difficult People and Situations is a practical course that will enable you to respond confidently and appropriately to challenging circumstances.

We provide practical guidance that can be applied to your own experiences, helping you to be proactive and not reactive when handling difficult situations and people.

Course Objectives

- Develop an understanding of different behaviours within the workplace

- Learn to manage difficult people, recognising negative and aggressive behaviour patterns

- Create personal action plans to deal with difficult situations in the future

- Build confidence when approaching difficult people and situations

- Forge positive working relationships

- Gain a better understanding of other people's behaviour

Who is it for?

This course is designed for people who wish to develop their skills and confidence with regard to handling difficult people / situations.

Skills attained

The Handling Difficult People and Situations course will assist you with:

- Learning strategies for resolving conflict

- Adopting a confident and professional manner when dealing with difficult situations
Location: Manchester
*When you hire OSR to work for you as a training consultant, we will refund the cost of 1 x training programme that you attended previously against any future consultancy / internal training work. Please note that this offer only applies to training courses that you attended in the past; you may not choose to attend a future course and recoup the cost from your consultancy / internal training work.
Download a booking form Download and complete the PDF booking form below and return it to us, either by email to info@olivestrachan.com or by post, send to:

Olive Strachan Resources
REGUS Peter House, Oxford Street
Manchester M1 5AN Download A Booking Form Place a phone order Please call our Customer Service team on:
+44 (0)16 1209 3950

Our team will take your registration details and place your booking order.

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