Olive Strachan MBE North West Export Champion 2016
Inspiring Business North West
phone +44 (0) 161 209 3950
global world

Training in Portugal

Business Communication Skills Training in Portugal

OSR have been empowering people with the knowledge they need to drive their organisations across Europe since 2002, providing first class Business Skills training including Portugal. OSR has successfully held training courses in Portugal including a two day customer service training course.

Companies OSR have worked with in Portugal: Trainers and coaches within Europe:

Finding a trainer you can work with, trust and who demonstrates an understanding of your business and culture is a challenge for most organisations. Olive Strachan Resources believe in working in partnership with our customers to develop long-term relationships based on an understanding of your requirements, culture and business needs.

Global Project Team

We need to address the single most popular false idea about customer service. No doubt you’ve heard the phrase, “The customer is always right”. It’s a great slogan, credited to H. Gordon Selfridge, who passed away in 1947. Unfortunately, it’s wrong and misleading. Clearly the customer is not always right. Customers make unreasonable requests and sometimes have unreasonable expectations. Sometimes customers play fast and loose with the truth. Customers may not understand your company and what you can and can’t do for them.

Practically speaking, you can’t operate under the assumption that the customer is always right. You can’t give each customer what he or she asks for. So, OSR came up with a customer service course or two within our commercial programme that realistically describes how we should treat customers?

We take our customer service programme further with our organisations as they already do most things well! courses that integrates support of people, place, process and technology. Increasing performance and its impact on employee productivity, business efficiency and how their organisation is perceived.

By Identifying the key behaviours needed for effective customer service fostering flow, direction, accountability and responsibility. Engaging in the organisations, customer journey demonstrating how to bring organisations values to life. Practising the use of effective behaviours when, dealing with difficult/awkward customers. Building upon the importance of the internal and external customer.

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