Technology Resource Centre

Ability Testing

Recognised as the single most effective method of predicting job success, ability tests measure a candidate’s current ability and future potential.

SHL has an extensive portfolio of ability tests to help measure ability across all departments and in all levels of an organisation.

Career Pathfinder

Career Pathfinder In-depth is a self-completion questionnaire designed to aid career decision-making. In-depth can be used to meet either personal or organisational needs. It can be used by anyone who wants a clearer picture of the possible career directions, which suit their personality, their preferred organisational culture and the competencies they have to offer.

Competency

SHL has developed and delivered to you simple competency selection and interview guides. These handy tools allow you to introduce the idea of objective competencies throughout organisations and receive objective feedback on competencies from non trained users such as Line managers thus deploying a universal language across your client organisation.

The competency selectors also allow you to add value to your clients HR function in the form of a handy competency based interview, allowing your clients to ensure objective interviewing at the line management level and exploring the relevant competencies compared to the OPQ/MQ assessment report

The SHL Universal Competency Framework establishes a common language for competencies that underpins SHL’s products and services. It is a single underlying construct framework that provides a rational, consistent and practical basis for the purpose of understanding people’s behaviours at work and the likelihood of being able to succeed in a given role and in a given environment.

This easy-to-apply model effectively describes key behaviours that drive performance in virtually any job, at any level, in any organization. Based on extensive scientific research which looked at hundreds of competency models in a wide range of different organizations around the world, the SHL Universal Competency Framework gives the HR community a standard terminology that will greatly benefit them in identifying and developing the competencies their organizations require.

Motivation

The Motivation Questionnaire gives a comprehensive insight into what motivates people to exert more energy in the workplace. By understanding what motivates their staff, your clients can unlock each individual’s full potential and direct their energies more constructively.

The Motivation Questionnaire can be useful throughout the employee lifecycle, including:

Career counselling
Performance management
Selection
Staff induction
Staff retention

Multiple Assessment Series & Portfolio (MAS & MAP)

The Multiple Assessment Portfolio (MAP) contains a range of well-proven assessment exercises to help assess people’s performance for both selection and development purposes. The exercises are set in a variety of business contexts and at all levels, ranging from administrative to executive. They have been researched, developed and tested by experienced assessment practitioners.

Each exercise comes in a pack which contains everything needed to use the exercise, including detailed instructions for participants and guidance on assessment.

The new portfolio has been launched alongside our Assessor Training (ASST) and Assessment and Development Centre (A&DC) Courses. These courses are specifically designed to help you run best practice centres and feel confident in using SHL’s Multiple Assessment Portfolio.

Personality – OPQ

The SHL Occupational Personality Questionnaire (OPQ) is the most widely used measure of behavioural style in the world. The OPQ is designed to provide businesses with information on the aspects of an individual’s behavioural style that will impact on their performance at work.

The OPQ32 is the latest and most comprehensive version of the OPQ. It provides detailed information on 32 specific personality characteristics which underpin performance on key job competencies critical for graduates, managers and experienced hires.

The OPQ32 helps thousands of organisations to deliver the following results:

Identify best-fit applicants against job competencies
Improve interview hit rates
Identify future leaders
Re-deploy talent across the business
Recommend senior managers for cross border engagements
Evaluate the talent pool following a merger/acquisition/restructure
Create a project team
Manage the transformation of a technical specialist to an effective people manager

Personality – other

The Customer Contact Styles Questionnaire (CCSQ) will help you establish a persons likely success in a customer-facing role. The information the CCSQ report provides can help to identify strengths and development areas for candidates and members of staff. The competencies selected for the assessment are all important to be effective in any customer facing roles, such as sales executives, retail staff, front line customer service and call centre staff.

The CCSQ assesses against the following competencies:

People Focus:

Relating to customers
Convincing
Communicating orally
Communicating in writing
Team working

Information Handling:

Fact finding
Problem solving
Business awareness
Specialist knowledge.

Dependability

Quality orientation
Organisation
Reliability

Energy

Customer focus
Resilient
Results driven
Using initiative

The Work Styles Questionnaire has been specifically designed to help assess and develop the behaviours associated with successful job performance in manufacturing and production roles.

The Work Styles Questionnaire can be used in a range of selection and development activities including:

Recruitment
Performance and development reviews
Training needs analysis
Team building and restructuring

SHL Ondemand

SHL Ondemand is an online system which can administer, score and interpret results from a range of SHL tests and questionnaires. Questions are displayed on-screen and responses are automatically scored by the system, which can then produce profiles and reports on candidates just as a human expert would, but in a fraction of the time.

The range of instruments and reports available continues to expand, as does the language availability. Currently the following products are available through a selection of modules:

Module A (Verify) includes: Numerical, Verbal, Inductive Reasoning, Checking and Calculation tests
Module B (Personality) includes OPQ32, Customer Contact Styles Questionnaire, Motivation Questionnaire
Module C (Situational Judgement) includes: Graduate, Management Edition and Executive Scenarios
Module D (Sifting) includes Dependability & Safety Instrument.

Once initial investment is made in the system, tests and questionnaires can be set up at the click of a button, at roughly half the cost of SHl Bureau Services

Sifting Tools

Dependability and Safety Instrument (DSI)
With DSI you can help your clients directly address specific business issues such as:

Absenteeism
High accident rate
Poor customer satisfaction.

Below you can download more information about the DSI and the benefits it offers.

Quicksift

QuickSift provides a standardised screening process to sift and shortlist large numbers of candidates at the first stage of the selection process, and provides a quick and efficient means of measuring candidates against essential job competencies.

QuickSift provides your organisation with a range of benefits, including:

Cost effective implementation, with low ongoing running costs
Time efficient, greatly reducing the amount of time spent on CV-based sifting
Takes less than 15 minutes to complete so maintains candidate engagement
Adds high levels of industry and job relevance to the initial application process

Talent Screener

Talent Screener is designed to measure a candidate’s judgment in work situations. It offers an innovative approach to sifting candidates at the front end of the selection process, and is ideal for medium to high volume recruitment situations.

Talent Screener improves your selection process by being: