Olive Strachan North West Export Champion 2016
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Jul31

Celebrating Success

Posted by olive

Olive Strachan with Packaging Automation

I recently received an exciting and unexpected email:

Hi Olive,

We are going to an awards dinner on 13th July because we are finalists in three categories, the whole management team are going and we would love you to join us, as you have been closely involved in our journey and our success.

This email was from Sam Ashton, Operations Director of Packaging Automation Ltd in Knutsford, who I have been working with on various projects since 2014. As a Learning and Development/HR Consultant I work for myself and we often work with organisations in various capacities. You know you have had a positive impact, but you don’t often have a chance to share in the success. It was lovely to be invited to the awards ceremony, sharing the recognition received by my clients.

The 2017 E3 Business Awards evening took place on Thursday 13th July at the Macron Stadium in Bolton. The winners were announced in front of an audience of over 500 business delegates. There were seventeen award categories. The winning companies and individuals came from organisations across the North West: from Cumbria to Cheshire, Merseyside to Manchester. It was an amazing evening with each business having the opportunity to speak on a video about why they deserve to be recognised.

We were not successful for two of the three categories, so as they announced the ‘Manufacturing Business of the Year 2017’ we sat there tense, with our hearts beating fast. Sam Ashton appeared on the screen sharing the company's many achievements with the rapt audience. This was a challenging category because the winner had to demonstrate:

  • Excellent sales performance and growth prospects
  • A strong pioneering spirit in new product development
  • Manufacturing innovation and the use of technology
  • Quality and continuous improvement
  • Investment in people
  • Evidence of staff training / mentoring

As soon as they announced Packaging Automation as the winner, our table erupted. I was invited to join the senior leadership team on the stage and we danced towards it cheering and clapping to the music. It was such a fantastic feeling. Everyone joined together their faces reflecting pride and elation. This was the culmination of all their hard work.

Packaging Automation at the 2017 E3 Business Awards

When we returned to our table with the award, both Neil and Sam Ashton spoke with pride about their staff, acknowledging that each member had impacted on the organisation’s success.

Neil paid tribute to his staff saying the following:

"I know the effort that’s gone into the last four years by everybody and these awards are not easy to win. Recognition from other industry and business leaders add to all the other positive feedback we receive and it’s great to know we’ve achieved another accolade.

"We have so much more to achieve and many more challenges ahead and with the belief we have anything is possible. We will continue our journey which can only mean more success.

"Well done everyone!"

So, what has been the impact of celebrating success?

  • Celebrating milestones does have a positive impact on employee well-being and engagement. Staff feel that they are contributing to the long-term success of the organisation.

  • It contributes to the stories and myths that will be told in the future about the organisation, e.g. 'Remember when we won that award?'

  • It motivates staff to focus on the next goal, the next award.

  • It helps build collaborative relationships - other organisations are now contacting them to ask for their advice and support.

  • It makes them an employer of choice. Success is contagious!

I feel an immense pride in working with this amazing organisation, who are leading the way in the manufacturing field.

Thank you again for allowing me to share in your successful journey.

With the start of Brexit, Theresa May and her team will have to hone their influencing and persuading skills, which after all, are the key tenets of any negotiation. In a change process or just in everyday work, leaders often come across situations where they need the support of people or groups around them.

One of the key skills of a Leader is the ability to influence others in order to get what they want. To do this effectively they need to be organised in the way they get you to think about the situation and plan their actions. Influencing is the process of gaining the support and commitment of others in achieving your goals.

Influence is about people not things – it comes to a person from another person and it develops through an awareness of what people think about that person and their ideas. What others think is partly to do with the impression a person makes, their manner and the way they speak.

Also, perceived power can give a type of influence, e.g. there is positional power – which is the power of authority or personal power – which is the power relationship building and interpersonal skills.

There are three stages to influencing:

A) Prepare the ground 

This is about building relationships and planning how to handle the situation. There are two sides to preparation, the first is about building relationships and gaining information. Effective relationships take time to develop. We need to invest in others so that they feel we can be trusted. It is also important to keep abreast of any issues which are coming up and could impact on a positive outcome.

The second part of preparing is specific to the situation. Always set yourself clear goals, it is not wise to go into an influencing situation without a clear idea of the outcomes or goals you wish to achieve.

Ask and answer the following two questions every time:

1. What do I want to be doing and feeling afterwards?

2. What do I want others to be doing and feeling afterwards?

You also need to think about how a person is likely to react to any suggestions you may make.

B) Managing the situation

During this phase, it is important to establish rapport to build confidence and trust, this is done by:

- Giving attention to the other person

- Maintaining eye contact

- Greeting people warmly

- Using people’s names

- Being aware of your body language

- Encouraging others to speak and avoid constantly interrupting them

Engaging skills

These are the behaviours which help us gain people’s interest; create empathy and common feelings about critical issues. Building trust and understanding between people includes the skills of: 

- Disclosing

- Listening

- Discovering

- Envisaging and empathising

C) Channelling skills, looking forward and concluding

When satisfactory agreement can’t be reached, highlight key points, summarise difficulties, suggest a way forward, seek reactions and agree how to proceed. It is important to summarise the agreement, decisions and actions, and check reactions and show appreciation.

9 Key Questions You Should Ask Yourself When You Are Preparing to Influence:

1. What do you want to achieve?

2. What are the range of things the other person could offer?

3. What would you be prepared to accept? (In other words, what is your fall-back position)

4. How will you approach the conversation? What tactics will you use?

5. What are the facts and figures behind the situation?

6. What objections may they come up with?

7. How will you overcome these objections?

8. When is the best time to influence?

9. Where will you influence?

If our Brexit negotiators follow a few of the hints and tips above, it should go a long way in helping to achieve a satisfactory agreement.  We wish good luck to Theresa May and her team!

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