Olive Strachan North West Export Champion 2016
phone +44 (0) 161 209 3950

“Effective people management and development is essential in supporting productivity, effective skills utilisation, innovation and growth.” Peter Cheese, Chief Executive, CIPD

3 Top Tips for Driving Performance

In order to be productive it is important that managers drive performance within their team. Often a team’s performance is hampered by lack of clarity and direction. Here are my top 3 tips for driving performance and ultimately increasing productivity!

  1. Personalisation

    Create an internal ‘brand’ which draws a line in the sand regarding the past and agree the working methodology for the future! Branding can create leverage and team spirit. The brand should demonstrate the behaviours that the organisation expects from its staff and should have an internal focus as opposed to an external one encouraging employees to get involved and be part of it. An exercise that would get all staff involved would be to create a list of the emotions and adjectives surrounding your brand, then allow your staff to assist in refining the list. Your brand personality will inform all the decisions and form your visual identity for the future.
  2. Strengthen Leadership

    “Leadership is an activity, not a personality or a position”. This is taken from Fifteen Lessons on Leadership from the Video Arts film about Jamie Oliver taking 15 young people and training them to become chefs. The five key lessons which he shares are:
    • Lead the way
    • Show them how
    • Believe in them
    • Deal with it
    • Learn and adapt
    Managers and leaders should be role models to staff by embodying the values and beliefs of the organisation. They need to set the standards they expect and live and breathe the values. Problems that arise should be dealt with promptly and managers need to be consistent and, of course, they need to learn and adapt.
  3. Provide a support framework

    Where people are falling short of expectations for whatever reason there needs to be a series of support mechanisms. They may include coaching; mentoring; learning and development programmes or stress and emotional support.

    Mentoring is a fantastic tool that can boost performance. Mentoring in the workplace can describe the relationship in which a more experienced colleague uses his or her greater knowledge and understanding of the work or workplace to support the development of a more junior or inexperienced member of staff. But there is also reverse mentoring where the junior member of staff may have a skill e.g. the use of technology, where they mentor the more mature member of staff to increase their knowledge of social media.

    Pulling these together, creating an internal brand, having strong leadership and providing development opportunities will boost staff performance and productivity!

By Olive Strachan Executive Coach, Staff Development Specialist

“The way you think about yourself determines your reality. You are not being hurt by the way people think about you. Many of those people are a reflection of how you think about yourself. 

“Shannon L. Alder”

Having confidence and self-belief in your abilities is part of the key to achieving your goals. With the present environment of uncertainty we need to refocus our efforts and keep our eye on the prize! By constantly reaffirming what we want and if necessary making adjustments there is no reason why success should not follow. 

Here are my 7 key tips to achieve your goals! 

1. Clarify what your goal is, often when working with managers or staff members there is concern and a sense of failure and lack of self-esteem due to non-achievement of goals. Most of the time it is not due to lack of ability or effort but because of ambiguity. With 1:1 Coaching part of the coaching conversation begins with establishing what the goal is and how realistic it is.

2. The next step is having a plan, having a plan is like putting co-ordinates into Google maps, you may hit the odd diversion but you know exactly where you want to go. Over the years I have coached many people who believe that planning everything stifles creativity and makes them boring. But there is something satisfying about committing something to paper and then seeing it come to fruition.

3. Confidence and self-belief – we all have that certain ‘Je ne sais quoi’ skill, something we are good at that we need to explore. Sit down and complete your own personal SWOT analysis. Or create your own trusted network of contacts who will give you constructive feedback. You need to create your own brand that reflects who you are which ultimately will give you confidence to be you!

4. Purpose - we all need a reason to get out of bed in the morning. I recently read an article about James Patterson the author in the Sunday Telegraph; he admitted that he had been rejected by 31 publishers before being published. He had a purpose and kept going until he achieved his goal. Tenacity and persistence win the day!

5. Resilience – The CIPD in their factsheet regarding ‘Developing resilience in Times of Change’ advise that to develop resilience we need to call upon and develop all our reserves of energy sources:

Soul

Body

Heart 

Mind 

Spirit

It recommends some deliberate activity daily in each of the 5 areas. Nourish each area by challenging yourself, e.g.  If you walk at lunch time (body) try walking faster or taking a different route.  Being able to bounce back in the face of adversity is essential when it comes to achieving our goals. There will be many obstacles along the way and that inner strength and ability to keep going is vital.

6. Tenacity - Make a commitment to yourself that you will not give up at the first hurdle or the second or third! Every challenge you face and overcome makes you a stronger, wiser more capable person.  After 18 years as a business owner there are not a lot of problems that I have not faced. After overcoming each one I felt added wisdom and a renewed sense of purpose. One thing that I have is an unshakeable belief in myself and what I want to achieve.  When I face adversity the song from Chumbawamba comes to mind ‘I get knocked down, but I get up again, you’re never going keep me down!’

7. Learn and adapt – having worked with many organisations and individuals over the years often there is no evaluation completed after a project or a piece of work and so the same mistake is repeated. Evaluating, reviewing and making appropriate changes ensures that we achieve our goals and can then celebrate our success.

Goals must be challenging, allowing us stretch and grow, inspiring us to keep moving forward.  This is reflected by the vision of one of my clients Louvre Hotel Group:

DO, DARE, DREAM

To fashion today’s hotel industry, to imagine the concepts of tomorrow, and to turn our sights towards emerging countries. Such are the stated ambitions of Louvre Hotels Group, a major worldwide player, forever driven by its challenger’s spirit.

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