Handling difficult situations

Duration: 1 day

Cost: £250.00

Select a Date: 28/02/201223/05/201228/06/201204/12/2012

Who is it for?

This course will improve managers working relationships by understanding the importance of a positive approach to problem people. Delegates will be able to explore new ways of handling and understanding interpersonal relationships and the motivation of others and to improve initiative, empathy, acceptability and influencing skills.

Course Objectives

To enhance your ability to manage difficult people and their behaviour. Develop specific strategies for conflict resolution. Recognise classic profiles of difficult people and strategies for handling them. Recognise the impact of difficult behaviours and common approaches to resolving the issues. Pre-empt challenging situations and avoid escalating them further. Develop communication skills designed to improve the ability to resolve and overcome differences. Give and receive feedback effectively. Define and consider the positive and negative aspects of conflict at work.

Programme Overview

To explore personal perception and how it affects our judgement of people. To help delegates recognise familiar patterns of behaviour associated with conflict. To illustrate ways of working with our own feelings and those of others. Consider ways of assessing 'difficult situations' and discussing 3 step approaches to defusing difficult situations. Consider coping strategies for handling difficult team members and bosses. Outline a process of assessing conflict in an organisation and taking a strategic approach to conflict management.

Benefits to the delegate and the organisation

The opportunity to network and exchange ideas with like-minded professionals.
All our programmes are delivered by expert trainers who are leading specialists in organisational development.
An up-to-date view of the key legal issues.
Small Group sizes to ensure the opportunity for discussion and feedback.
Real life case studies.
Personal action planning.