Olive Strachan North West Export Champion 2016
phone +44 (0) 161 209 3950
OSR Global Training Training Providers
Recoup the cost of 1 training course when you hire OSR as your training consultant!* *Terms and conditions apply.

Handling Difficult Situations

Duration: 1 Day
Cost: £299.00 + VAT
Select a Date:


To explore our personal perception and how it affects our judgement of people. We'll learn to recognise familiar patterns of behaviour associated with conflict. You'll learn how to work with your own feelings and those of others. Consider ways of assessing defusing difficult situations. Consider strategies for handling difficult people in your workplace. Outline strategic approach to conflict management.

Course Objectives

To enhance your ability to manage difficult people and their behaviour. Develop strategies for conflict resolution. Recognise classic profiles of difficult people and strategies for handling them. Recognise the impact of difficult behaviours and common approaches to resolving those issues. Pre-empt challenging situations. Develop communication skills designed to improve the ability to resolve differences. Give and receive feedback effectively. Define and consider the positive and negative aspects of conflict at work.

Who is it for?

This course is designed for people who have to deal with conflict in their workplaces, including managers, team leaders, and HR representatives.

Skills attained

Learn strategies for resolving conflict.
Gain an up-to-date view of the key legal issues.
Real life case studies.
Personal action planning.
Location: Manchester City Centre
*When you hire OSR to work for uoi as a training consultant, we will refund the cost of 1 x training programme that you attended previously against any future consultancy / internal training work. Please note that this offer only applies to training courses that you attended in the past; you may not choose to attend a future course and recoup the cost from your consultancy / internal training work.
Download a booking form Download and complete the PDF booking form below and return it to us, either by email to info@olivestrachan.com or by post, send to:

Olive Strachan Resources
REGUS Peter House, Oxford Street
Manchester M1 5AN Download A Booking Form Place a phone order Please call our Customer Service team on:
+44 (0)16 1209 3950

Our team will take your registration details and place your booking order.

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