Customer Service Skills

Duration: 1 day

Cost: £250.00

Select a Date: 30/03/201204/05/201206/06/201209/10/201206/12/2012

Who is it for?

Delegates will learn to develop the skills and knowledge necessary to provide first class customer service and consider individual and team actions, which will enhance the customer service experience others receive.

Course Objectives

Develop a definition of Customer Service. Identify key attitudes, knowledge and skills in delivering successful customer service. Identify barriers and problems in providing customer care.

Programme Overview

Understand the effects of different behaviours when dealing with customers.
Be more observant about own and other people's behaviour in order to understand their needs more completely.
Consider how to build and develop relationships with customers, creating a feeling of value and that the customer comes first.
Consider actions to be taken to further customer service.

Benefits to the delegate and the organisation

The opportunity to network and exchange ideas with like-minded professionals.
All our programmes are delivered by expert trainers who are leading specialists in organisational development.
An up-to-date view of the key legal issues.
Small Group sizes to ensure the opportunity for discussion and feedback.
Real life case studies.
Personal action planning.