Training in France

Business Communication Skills Training in Paris

OSR have been empowering people with the knowledge they need to drive their organisations across Europe since 2002, providing first class Business Skills training including France. OSR has successfully held training courses in Paris including a two day customer service training course.

Companies OSR have worked with in France:

• Louvre Hotels Group - Louvre Hotels Group has become the 8th largest hotel chain in the world, with more than 1000 hotels in 40 countries
• British Council Paris - The British Council is the UK’s international organisation for educational and cultural relations and established a presence in Paris in 1944. Founded in 1934 and today a major international organisation employing 7,900 staff. In 2009 celebrating its 75th anniversary.

OSR Global Team

We need to address the single most popular false idea about customer service. No doubt you’ve heard the phrase, “The customer is always right”. It’s a great slogan, credited to H. Gordon Selfridge, who passed away in 1947. Unfortunately, it’s wrong and misleading. Clearly the customer is not always right. Customers make unreasonable requests and sometimes have unreasonable expectations. Sometimes customers play fast and loose with the truth. Customers may not understand your company and what you can and can’t do for them.

Practically speaking, you can’t operate under the assumption that the customer is always right. You can’t give each customer what he or she asks for. So, OSR came up with a customer service course or two within our commercial programme that realistically describes how we should treat customers?

We take our customer service programme further with our organisations as they already do most things well! courses that integrates support of people, place, process and technology. Increasing performance and its impact on employee productivity, business efficiency and how their organisation is perceived.

By Identifying the key behaviours needed for effective customer service fostering flow, direction, accountability and responsibility. Engaging in the organisations, customer journey demonstrating how to bring organisations values to life. Practising the use of effective behaviours when, dealing with difficult/awkward customers. Building upon the importance of the internal and external customer.